AIROWED BLACK BOX
Flight going wrong? Start recording — it matters more than you think.
The compensation claim can wait until you're home. What can't wait is the evidence — most of it exists only in the next few hours. Tap events as they happen and this page becomes your black box: a timestamped record, kept on your device, that tells you what to do next at every step.
Black box — recording locally
0 events
Tap what just happened — each tap is timestamped and updates what you should do next.
WHILE YOU WAIT — THE ESSENTIALS
- 01
Screenshot everything
The departure board, the airline's app, the cancellation text or email — before any of it updates or disappears.
- 02
Make them state the reason
Ask staff, in writing if possible (chat or email beats a verbal answer), WHY the flight is disrupted. The excuse they give now is the one they must defend later.
- 03
Demand rerouting or refund — your choice
Cancellation means the airline must offer you rerouting at the earliest opportunity or a full refund. You pick, not them.
- 04
Meals and hotel are owed, not a favour
From 2 hours (short flights) the airline owes food and drinks; overnight means a hotel plus transfers. If they shrug, buy reasonable versions and keep every receipt.
- 05
Keep every receipt
Food, hotel, taxi, replacement transport, even the airport Wi-Fi. Photograph each one now — reimbursement claims die on missing receipts.
- 06
Keep your boarding pass
Original boarding pass and booking confirmation are the two documents every claim, regulator and court asks for first.
- 07
Never accept vouchers under pressure
A voucher accepted at the desk can be treated as settlement. You are entitled to money; say you'll decide later.
Need another flight?
Before you buy: ask the airline for rerouting in writing first (their app or chat counts). If they can't get you moving, buying your own ticket with that refusal on record is what makes the cost claimable.
Evidence position: THIN
- ○ Rerouting requested, in writing
- ○ Airline refused, offered nothing suitable, or had no staff to ask
- ○ Events recorded as they happened
Little is on record yet. Ask the airline for rerouting in writing before buying anything — their answer is the single most important piece of evidence.
Opens Google Flights with your route — you book with the airline directly.
When you're home: the money
A cancellation or a 3+ hour delay is usually worth €250–600 per passenger in fixed compensation, on top of the expenses in your black box. The check takes 30 seconds and is free — and your evidence bundle attaches straight to the claim.
CHECK WHAT YOU'RE OWED →AirOwed is a document preparation tool, not a law firm, and this is general information about published passenger-rights rules, not legal advice. Your black box never leaves this device.