Terms of Service

1. What AirOwed is. AirOwed (https://airowed.com) is a self-serve software tool that checks flight disruptions against public air passenger regulations (EU261/UK261) and generates document templates — formal letters — that users may send to airlines themselves. AirOwed is operated by Muluken Ermias as an individual.

2. What AirOwed is not. We are not a law firm, claims-management company, or legal representative. Nothing on this site is legal advice. We do not submit, negotiate, or handle claims on your behalf, and we have no relationship with any airline. Eligibility results are automated estimates based on the information you enter and public regulations; airlines and courts assess each claim individually, and we make no guarantee of any outcome or payment.

3. Purchases. The paid product is a one-time digital purchase: a personalized letter pack (demand letter, follow-up letter, and escalation guide) generated instantly in your browser. Payments are processed by our merchant of record, Paddle, whose terms also apply to your purchase.

4. Your responsibilities. You are responsible for the accuracy of the information you enter, for reviewing letters before sending them, and for submitting your own claim. Do not use the service to make claims you know to be false.

5. Liability. To the maximum extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid for the product. The service is provided "as is" without warranties of any kind.

6. Changes. We may update these terms; the current version always lives at this page. Continued use after changes means acceptance.

7. Contact. Questions: hello@airowed.com